HELP × Frequently Asked Questions

Our production starts every morning at 8 AM (7 AM on Mondays), from Monday to Friday; production does not take place on weekends and holidays. After your order is confirmed, production will begin the next day at 8 AM and will be shipped the same day. The receipt of your order depends on the shipping method you chose.

Please note that for orders placed after 8 AM on Friday, production will begin on the following Monday at 7 AM.

When choosing a delivery method, you can select between the following two options for Germany:

• Registered Mail (Deutsche Post) – 2 to 4 business days
• Standard Package (DHL) – 2 to 4 business days

The stated times refer to business days only and are the responsibility of the shipping companies. While they do their best to meet delivery times, they are only provided as guidelines. Unforeseen events outside our control may cause delays.

For more information about our delivery times, please visit our Delivery Page.

For a list of our shipping carriers, please visit our Delivery Page.

A tracking link will be sent to you via email once your order has been shipped.

Shipping costs will be displayed when you choose your shipping method and vary depending on the selected option. Shipping is free for orders above a certain value.

For more information about our delivery times, please visit our Delivery Page.

Yes, we deliver outside Germany, including to:

• France
• Belgium
• Switzerland
• Luxembourg
• Italy
• Spain

Having an issue with your delivery? Package lost or damaged?

With our secure delivery service, Otypo takes responsibility for all disputes. Customer satisfaction is our priority. We do not shift the responsibility to the shipping provider and leave you to handle the situation alone. Instead, we take full responsibility and will send you a new package free of charge.

Feel free to contact us by email at [email protected] with your invoice details: Our team will do its best to meet your expectations.

Here are the different payment methods offered on our website:

• Credit/Debit Cards
• Paypal
• Bank Transfer: Order processing after payment is received
• Apple Pay (available in France and Germany)

Your security is our priority: Our website only offers secure and risk-free payment methods.

Yes! The "HTTPS" in the URLs of our shop indicates the quality of our services. HTTPS is the secure version of "http" using SSL/TLS protocols. HTTPS is used to protect financial transactions on commercial websites. As an online merchant, we are aware that using SSL is essential today. It is the best way to protect your data and prevent hackers and identity theft.

The SSL certificate is visually represented by a lock in the URL bar of the web browser and by the "s" in the "https" protocol in the address bar.

Our banking partners also use secure internet payment protocols like 3D Secure to ensure that bank data is not misused.

When an order is confirmed, you will immediately receive a confirmation email with an attached invoice. Please check if the email may have landed in your spam folder, if the email address is correct, and if your bank has authorized the payment.

When an order is confirmed, you will immediately receive a confirmation email with an attached invoice.

Please contact us via email at [email protected] if you need the invoice again.

Please wait a moment and refresh the page. If the issue persists, try another payment method. Contact us directly by phone at 0800 00 089 27 or by email at [email protected].

Please proceed with the order. Once you enter your delivery address, the VAT will automatically update based on the selected country.

If you created a customer account with your previous order, you can view your past order under "Order History" in your account area.

Otherwise, feel free to send us an email at [email protected], and we will send you a link to return to your old cart.

If you created a customer account with your previous order, you can reuse the model of your past order in your "Order History" and reorder the desired product, with the option to customize it if needed.

Otherwise, feel free to send us an email at [email protected], and we will send you a link to return to your old cart.

If you are having difficulty creating your stamp, we are here to help!

Feel free to contact us by email at [email protected], and we will assist you with your order.

You can request a quote by email at [email protected], and we will create a fully customized quote for you.

We offer a special dealer account that gives you access to your order history and other benefits, including a permanent 10% discount on all items. Additionally, you will receive extra discounts as a loyalty bonus based on your total sales with Otypo.

If you're interested in our dealer program, please apply for a special dealer account via the dealer page.

For questions regarding your dealer account, feel free to contact us by email at [email protected].

All our products are subject to statutory warranty and hidden defect warranty according to Articles 1641 et seq. of the Civil Code.

All complaints, exchange, or refund requests must be made within 30 days of delivery by email.

The products must be returned in the condition you received them, with all included elements. Shipping costs will be refunded at the billed rate, and return shipping costs will be reimbursed upon presenting a receipt.

SARL ADDAXA is not liable if the product is intact upon receipt and is later damaged during setup.

The Otypo team is constantly working to improve the service and provide an accessible, comprehensive, and user-friendly customization experience. To meet the expectations and needs of our customers, we collect daily customer reviews through the platform.

We offer standard sizes for most of our signs:

• Mailbox sign: 100x25mm
• Doorbell sign: 70x15mm
• House number sign: 150x100mm
• Practice sign: 300x200mm

If you need a specific size for your sign, we recommend measuring the area where you want to place it. You can then create your custom sign on our website using our editor: https://otypo.de/schilder/#editor.

We offer various panel thicknesses depending on the material you choose:

• PVC: 1.3mm
• Plexiglass: 3mm (or 5mm for large formats)
• Wood: 3mm
• Aluminium: 1.5mm
• Brass: 1.5mm

Unfortunately, we cannot offer custom-made plates with specific thicknesses.

We offer different material thicknesses depending on your selection:

• PVC: 1.3mm
• Plexiglass: 3mm (or 5mm for large formats)
• Wood: 3mm
• Aluminium: 1.5mm
• Brass: 1.5mm

Unfortunately, we cannot produce custom signs with a specific thickness.

• Self-adhesive: Offers an aesthetic result without visible fixings or wall holes. This mounting method is very easy to use and requires no tools. Make sure to clean the surface thoroughly before application. It is typically used for smaller signs.
  3 types of adhesives available:
  • Standard: For smooth surfaces
  • Ultra-strong: For smooth surfaces with stronger adhesive
  • 3M VHB double-sided tape: For rough surfaces
• Drilled holes without fixings.
• Screws: Affordable and easy to mount with a screwdriver. The holes have a diameter of 4mm.
  • 2 colors available: Brass / Silver
  • 2 sizes available: S (Ø 3x16mm) or L (Ø 3.5x30mm)
• Screws with cover caps: Especially popular for professional or company signs. This system provides an elegant and clean look. It is easy to install and includes a cap, screw, washer, and wall plug. The holes have a diameter of 4mm.
  • 2 conical colors available: Gold / Silver
  • 2 conical sizes available: S (Ø 12x6mm) or L (Ø 15x6mm)
  • 4 modern (flat) colors available: Gold / Silver / Black / Bronze
  • 2 modern (flat) sizes available: S (Ø 12x6mm) or L (Ø 16x6mm)
• Spacers: We recommend this system for professional or hotel signs, for example. It offers a very elegant result with a volume effect that highlights the sign.
  • 4 colors available: Gold / Silver / Bronze / Black
  • 2 sizes available: S (Ø 12x20mm) or L (Ø 16x25mm)
  • Theft protection square available (Ø 22x22x22mm) → not available for the following materials: PVC / Aluminium / Brass
• Suction cups: Easy to use and repositionable as needed. These signs leave no marks and are ideal for temporary use.
  • Ø 30mm for the suction part with an M4 (4mm) threaded rod, 100mm long
  • With transparent locknuts (Ø 15mm head)
  • Ø 4mm holes
• Magnetic: A simple and effective mounting system that can be used on any metal surface. Magnetic tape on the back of the sign.

All our signs can be used outdoors, except for wooden signs which are suitable for indoor use only.

We offer custom sign sizes and materials. Please contact our customer service for a personalized quote.

We work with reputable companies, including:
Trodat
Gravotech

Go to our website and create your custom sign using our editor. You can securely pay for your order and track its status.

Aluminum practice sign: The aluminum practice sign combines elegance and durability. It is suitable for both indoor and outdoor use. More affordable and easier to maintain than brass, it is sometimes preferred.

Wooden practice sign: If environmental consciousness is important to you, choose a wooden practice sign. This eco-friendly sign should be used indoors to avoid quick wear and tear.

Brass practice sign: Brass is a high-quality material that is particularly popular among professionals in the legal and healthcare fields. The brass practice sign exudes a noble touch with its shiny gold look.

Acrylic practice sign: The acrylic practice sign offers unbeatable value for money and is suitable for both indoor and outdoor use. It is available in transparent or colored versions and offers many options for customization.

Transparent acrylic practice sign: The transparent acrylic practice sign is modern and allows for the use of LED lights to create a unique result.

PVC practice sign: PVC is a cost-effective material, ideal for a PVC practice sign. It is mainly used indoors and offers good resistance to UV rays and water.

Please send us an email at [email protected] with your desired material, mounting system, and the text for your signs. We will create the signs for you and provide you with a customized offer. If desired, we can also offer you a multi-mounting option to avoid multiple holes in the wall.

Please send us an email at [email protected] so we can assist you with creating your multi-mounting option and send you your cart along with an offer in response to your email.

Please send us an email at [email protected], if possible with the invoice number of one of your colleagues, so we can use the same model and add your personalized text.

You can request your quote by email at [email protected], and we will provide you with a fully customized offer.

All our examples of business signs can be found at the following link:
https://otypo.de/schilder/buro-arbeitswelt/firmenschilder/

You can also send us an email at [email protected], and we will be happy to assist you in creating your sign. We will then send you a pre-assembled cart with your sign, and you just need to finalize your order.

All our examples of directional signs can be found at the following link:
https://otypo.de/schilder/buro-arbeitswelt/hinweisschilder/

You can also send us an email at [email protected], and we will be happy to assist you in creating your sign. We will then send you a pre-assembled cart with your sign, and you just need to finalize your order.

All our examples of nameplates can be found at the following link:
https://otypo.de/schilder/namensschilder/

You can also send us an email at [email protected], and we will be happy to assist you in creating your sign. We will then send you a pre-assembled cart with your sign, and you just need to finalize your order.

You can request your quote by email at [email protected], and we will provide you with a fully personalized quote.

On Otypo, you have the option to create signs in sizes ranging from 2 x 1 cm to 2140 x 1460 cm. For sizes exceeding 214 x 146 cm, we use a method where we combine several plates to achieve the desired size. However, after delivery, you will need to assemble the plates yourself.

You can choose from various standard sizes or specify your own dimensions in the 'Size/Shape' tab of the editor.

If you require a configuration that is not available in the editor, we invite you to send us an email at [email protected]. We will then create a fully personalized offer for your request.

The production and delivery times may indeed be affected for a sign with custom dimensions. To provide you with more accurate information about these times, please send us an email at [email protected]. We can then inform you of the specific timelines for these sizes.

You can request your quote by emailing [email protected]. We will then provide you with a fully personalized offer for your request.

Depending on how you plan to use the stamp, there are two main categories to choose from. You will find all our stamps in the following three categories:

• Durable plastic stamps from the Trodat Printy series for a standard model:
  https://otypo.de/stempel/trodat-stempel/printy/
• Metal stamps from the Metal-Line series for intensive and professional use:
  https://otypo.de/stempel/trodat-stempel/metal-line/
• Wooden stamps with a separate ink pad for an environmentally friendly model:
  https://otypo.de/stempel/holzstempel/

For initials or loyalty card stamps, we recommend the handy Pocket Mobile models:
https://otypo.de/stempel/trodat-stempel/pocket-mobile/

Unfortunately, we do not offer stamps for the skin.

We offer an egg dating stamp kit, which allows you to date your products. You can find this product here:
https://otypo.de/stempel/produkt/static-trodat-pack-1000-9051-7080/

Our textile stamp has special ink that is designed for wash resistance and durability. Once marked, no touch-ups are required.

You can find our textile stamps here:
https://otypo.de/stempel/haus-buro/textilstempel/

A company stamp typically includes the following information:

• Company name
• Legal form
• Share capital
• Mailing address
• Identification numbers
• Contact information

For invoices or quotes, the following information is required:

• Company name
• Legal form
• SIRET / SIREN number
• RCS note with the city name of the commercial register
• Optional: APE (NAF) code

You can easily add your logo, an image, or even a photo in our editor. Open the 'Text / Image / Frame' section and click on 'Add Image'.

In the 'Image' section, you can upload an image or select one from our gallery.

We offer a selection of image libraries with popular symbols and logos for your stamp design. If you can't find anything suitable, you can upload your own image.

Alternatively, you can contact us via email at [email protected], and we will be happy to assist you. We will send you a ready-made shopping cart with your product that you just need to confirm.

You can request an offer via email at [email protected], and we will create a customized offer for you.

Please send us an email at [email protected] with your invoice number so we can fix the error.

If you have already received the stamp, please attach photos of it.

Please send us an email at [email protected] with your invoice number so we can help you personalize your stamp. We will then send you a shopping cart with your stamp that you just need to confirm.

You can order the stamp motif separately if you already have the stamp. However, make sure to order the appropriate motif that fits your stamp housing.

For example, if you have a Trodat 4913 stamp, you can order the 4913 motif, which is compatible.

1. Turn the stamp over, press on the transparent plastic, and lock the stamp with the rear button.
2. Stamp on a piece of paper to remove any excess ink.
3. Remove the old motif.
4. Remove the adhesive tape from the new rubber motif and stick it with the first text line to the 'UP' marking.
5. Turn the stamp over and unlock it.

Note: When changing the stamp motif, the ink cartridge should also be replaced as it wears out over time, and the new impression may no longer ink correctly.

Feel free to contact us via email at [email protected] if you need assistance.

Wear gloves or finger protection and follow these steps:

1. Gently press the transparent plastic to align the ink cartridge and slot.
2. Remove the old cartridge.
3. Insert the new cartridge at the same angle and remove the protective films.

Alternatively, you can contact us via email at [email protected], and we will be happy to assist you.

An ink cartridge lasts from 6 months to a year, depending on the frequency of use. Store your stamp in a cool, sun-protected place to prevent the ink from drying out.

If your stamp no longer works properly, you can buy the ink separately.

Please send us an email at [email protected] with photos of the damaged stamp. Multiple photos showing the damaged areas will help us resolve the situation quickly.

Please send us an email at [email protected] and provide the invoice number and missing items. We will resolve the issue immediately.

Please send us an email at [email protected] with a detailed description of your order and photos of the received goods. Feel free to send multiple photos showing the defects clearly. This will help us better understand the situation and find a suitable solution as quickly as possible.